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Suicide Prevention Hotline in Queens, NY

A Free, Confidential Depression and Crisis Line for the Borough, Any Hour

If you are in Queens and living with depression, anxiety, or PTSD, or thinking about suicide, you can reach a person who will listen. This depression and suicide hotline puts a trained crisis counselor on the line any hour at (866) 629-4564. To reach New York City’s own crisis system, call or text 988, or call NYC 988 at 1-888-692-9355 and ask for a Queens Mobile Crisis Team. Call 911 if the danger is immediate. What follows is a plain guide to every way to get help in the borough.

How Crisis Help Works in Queens

Queens sits inside New York City’s crisis network, which shapes how help reaches you. A trained crisis counselor answers at (866) 629-4564 around the clock to listen and help you sort out what to do next. For the city system, 988 and NYC 988 act as the front door to Mobile Crisis Teams, and a 988 call from Queens connects to trained New York counselors. Some people call in the middle of the night from Astoria, some call from Flushing after a rough stretch, and some call from Jamaica about a person they love. There is no threshold you have to meet first, and you can stay anonymous.

Which Queens Crisis Number to Call

Match the number to the moment. For a life-threatening emergency, 911 brings the fastest physical response. For a mental health crisis that is urgent but not immediately life-threatening, 988 connects you to a New York crisis counselor by phone or text. NYC 988 at 1-888-692-9355 does the same and can send a Mobile Crisis Team to a Queens address. Our line at (866) 629-4564 stays with you and helps you choose among these. Whichever you reach, the person on the other end can build a short safety plan with you covering warning signs, coping steps, and who to lean on.

In-Person Crisis Response in Queens

Not every crisis can be handled over the phone, and Queens has teams that travel to you. The city runs Mobile Crisis Teams of mental health workers who come to a home or community spot, generally within a few hours. The only way to request one is through NYC 988, so dial 988 or NYC 988 at 1-888-692-9355. Calling 988 from a Queens area code, 212, 718, 646, 917, 347, or 929, connects you straight to NYC 988. Once there, a team assesses the situation, helps calm it, and links the person to follow-up care, and the model is built to avoid police involvement wherever possible. If a walk-in psychiatric emergency is what is needed, Jamaica Hospital runs a 24-hour program called CPEP at 8900 Van Wyck Expressway in Jamaica.

Queens Crisis Numbers and Walk-In Sites

Every line below reaches a real Queens or New York City service, and most answer around the clock. Use the one that matches your moment, whether that is a call, a text, or a walk-in door.

ResourceHow It HelpsContact
988 Suicide and Crisis LifelineTrained counselors by call or text, routed to New York.988
NYC 988 (formerly NYC Well)NYC crisis line; dispatches Queens Mobile Crisis Teams. English, Spanish, Chinese.1-888-692-9355
NYC 988 by textText-based crisis support for New Yorkers.Text WELL to 65173
Jamaica Hospital CPEP (psychiatric ER)24-hour walk-in psychiatric emergency program, 8900 Van Wyck Expy, Jamaica.(718) 206-7099
Zucker Hillside HospitalBehavioral health hospital, Glen Oaks, Queens.(718) 470-8100
Miele’s Respite (Queens Village)Short-term crisis respite, an alternative to hospitalization for adults in emotional crisis. Walk-ins and referrals.(718) 464-0375
WellLife Respite (Arverne)Short-term crisis respite in the Rockaways for adults in emotional crisis.(718) 309-7486
NYC street outreach (311)Outreach team for someone who may be homeless and in crisis.311
EmergencyImmediate physical danger.911

Pairing the Hotline With Queens Services

You do not have to pick between the phone line and the city system, and often the two work together. A trained crisis counselor can help you judge whether talking tonight is enough or whether you should call 988 or NYC 988 at 1-888-692-9355 for a Mobile Crisis Team. When the need is longer-term, the same counselor can describe what to look for in a Queens provider and hand you to NYC 988 for a local referral.

A first call does not commit you to anything. You can start by saying only that things feel heavy, and the counselor will follow your lead, ask what is going on, and help you name one next step that feels possible. For many Queens callers that step is simply agreeing to call back, or letting the counselor stay on while you reach 988 or a Mobile Crisis Team together.

Depression Counseling and Treatment in Queens

Depression in Queens rarely announces itself; it shows up as exhaustion that sleep does not fix, a loss of interest in what used to matter, or a heaviness that makes ordinary days feel like too much. A depression hotline call to (866) 629-4564 is a place to name that out loud with a trained crisis counselor, at any hour, without having to explain yourself first.

The conversation can also be a first step toward depression counseling and depression treatment in Queens. A counselor talks through what ongoing care might look like, whether that is a Queens outpatient therapist, a community mental health program, or a support group, then routes you to NYC 988 at 1-888-692-9355 to line up the referral. Asking early, while depression in Queens still feels workable, is often what keeps it from taking deeper root.

Warning Signs It Is Time to Reach Out in Queens

The best time to make contact is early, before a hard stretch hardens into a crisis. Inside your own head, the shift can be quiet: nights that stop giving rest, a flatness where interest used to be, or a moment when disappearing starts to feel less like a fear and more like an exit.

For a Queens friend or family member, the tells are often outward: remarks about being trapped or weighing others down, a quiet retreat from people and plans, handing off belongings that clearly matter, or a sudden lean on alcohol or drugs to get through the day. Even one of these earns a phone call, to (866) 629-4564 or to NYC 988 at 1-888-692-9355. Saying out loud what you have seen, calmly and without a lecture, is usually what gets the conversation started.

From the Rockaways to Astoria

No corner of Queens is out of range, from Far Rockaway and Arverne on the peninsula to Astoria and Long Island City by the river, through Flushing, Bayside, Jamaica, Forest Hills, Jackson Heights, Elmhurst, Corona, and Ridgewood. The path is identical everywhere: call (866) 629-4564 to talk right away, or call NYC 988 at 1-888-692-9355 to ask for a Mobile Crisis Team near you.

Queens is the most linguistically diverse county in the United States, and its crisis options are built for that: 988 and NYC 988 take calls in English, Spanish, and Chinese directly and bring in interpreters for more than 200 languages, so a language barrier never has to stand between a Queens resident and help.

Questions Queens Callers Ask

Is This a Queens Hotline or a National One?

It is a national phone line, reachable from any Queens neighborhood at (866) 629-4564 at any hour. It is not a walk-in Queens office. When you need someone on the ground in the borough, 988 or NYC 988 at 1-888-692-9355 sends a Queens Mobile Crisis Team.

I Am Having Suicidal Thoughts Right Now in Queens. What Do I Do?

Reach a person immediately: text or call 988, or call NYC 988 at 1-888-692-9355, which can also send a team to your Queens address. Call 911 instead if you are in immediate physical danger. Trained crisis counselors are on the line as well at (866) 629-4564.

What Is Queens’ Local Crisis Line?

NYC 988, formerly NYC Well, at 1-888-692-9355, is New York City’s crisis line and the single point of access for Queens Mobile Crisis Teams. It is available 24/7 and staffed by counselors who speak English, Spanish, and Chinese, with interpretation in more than 200 languages.

How Do I Get a Mobile Crisis Team in Queens?

Call 988 or NYC 988 at 1-888-692-9355 and ask for a Mobile Crisis Team. A team of mental health professionals responds in person at a Queens address, usually within a few hours, and can provide assessment and linkage to care, typically without police.

Do I Have to Give My Name When I Call?

No. You can stay completely anonymous, and a trained crisis counselor will still help. Nothing you share is passed on without your permission, with the single exception of a situation where someone’s life is in immediate danger. Calling just to talk is fine.

I Am Worried About a Friend in Queens, Not Myself. Can You Help?

Yes, and many callers are in exactly that position. A trained crisis counselor can walk you through the warning signs to watch for, how to start a hard conversation, and how to get the person connected to 988 or a Queens Mobile Crisis Team through NYC 988 at 1-888-692-9355.

What if English Is Not My First Language?

Our line at (866) 629-4564 answers in English. Queens is home to speakers of many languages, and NYC 988 and 988 are set up for that: they take calls in English, Spanish, and Chinese directly, and bring in interpreters for more than 200 other languages.

My Child or Teen Is in Crisis in Queens. Where Do I Go?

Call 988 or NYC 988 at 1-888-692-9355 to request a Mobile Crisis Team that serves children and teens in Queens. For a psychiatric emergency, Jamaica Hospital’s CPEP offers 24-hour walk-in care. Call 911 if your child is in immediate danger.

Medically reviewed by Dr. Courtney Scott, MD, a physician specializing in addiction medicine with more than a decade of experience in emergency, internal, and addiction medicine.

Resource information on this page is drawn from NYC 988, Jamaica Hospital Medical Center, and the New York State Office of Mental Health. Last reviewed August 2026.

Help in Queens Is One Call Away Tonight

Help is one call away tonight. Trained crisis counselors answer at (866) 629-4564 at any hour. For New York City crisis services in Queens, call or text 988 or call NYC 988 at 1-888-692-9355.

If someone is in immediate danger, call 911.

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Medically Reviewed By:

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Dr Courtney Scott, MD

Dr. Scott is a distinguished physician recognized for his contributions to psychology, internal medicine, and addiction treatment. He has received numerous accolades, including the AFAM/LMKU Kenneth Award for Scholarly Achievements in Psychology and multiple honors from the Keck School of Medicine at USC. His research has earned recognition from institutions such as the African American A-HeFT, Children’s Hospital of Los Angeles, and studies focused on pediatric leukemia outcomes. Board-eligible in Emergency Medicine, Internal Medicine, and Addiction Medicine, Dr. Scott has over a decade of experience in behavioral health. He leads medical teams with a focus on excellence in care and has authored several publications on addiction and mental health. Deeply committed to his patients’ long-term recovery, Dr. Scott continues to advance the field through research, education, and advocacy.

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